Details
Posted: 04-May-22
Location: Baton Rouge, Louisiana
Type: Full Time
Categories:
Business Development
Candidates in the state of Louisiana are highly encouraged to apply!
We are looking for a dynamic Strategic Account Manager to represent us as our primary business leader supporting and expanding our largest and most important customer accounts through development and execution of account strategy. The ideal candidate is passionate about creating long term, meaningful relationships as the customer’s primary point of contact within HeadLight in order to identify opportunities and hurdles as they present themselves in the relationship over time. The relationships that the Strategic Account Manager builds will allow HeadLight to deliver amazing value to customers for years to come and meet our growth goals.
HeadLight delivers industry-leading technology to transportation infrastructure construction teams. Our photo-driven inspection and verification technology enables customers to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large state departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.
Job Description:
The Strategic Account Manager will take a cross functional leadership role – with a team that spans Operations, Sales, Marketing, Product, and Client Success – to develop and execute growth strategy to maximize value delivery for our most important enterprise customers. The Strategic Account Manager will be managing multiple, complex projects for the delivery to the customer. The Strategic Account Manager will be directly responsible for the retention of strategic customers and the growth of those relationships over multi year time spans.
What You Get To Do:
- Lead a cross functional team that spans across all departments at HeadLight and spearhead the effort to maximize value delivery for our most important customers
- Be the main person of contact for your assigned customers in all aspects for HeadLight internally and externally
- Develop and execute account strategy with customer facing teams
- Work closely with the customer leadership team to determine success criteria, manage change, develop project plans, and manage implementation
- Manage the full client lifecycle – from new customer to fully mature customer
- Create detailed strategic account plans designed to attain pre-determined goals around retention and account expansion
- Discover new revenue and product opportunities through deep understanding of the client’s business, processes, and needs
- Engaging with Sales and Sales leadership to address new opportunities as they emerge
- Being the “voice of the customer” back to the organization
- This position requires up to 30% travel to visit key accounts
- 5+ Years of proven experience in enterprise account management or similar role
- Experience with customer/account program management or managing the life cycle of a customer, from onboarding to full establishment
- Excellent communication/presentation skills and ability to build long term relationships based on sincere dedication to delivering client value
- Highly focused, organized, and exceptional time-management skills.
- A strong business acumen and ability to quickly and effectively uncover customer needs and solution gaps
- Experience working cross functionally toward a shared goal, regardless of reporting relationship
- Ability to map discovered needs to solutions, perform market research, and uncover new opportunities within client accounts
- Salesforce experience is a plus but not required
How You Will Be Successful:
- Customer Obsession: We exist for our customers. We strive to partner with them, understand the impacts of the challenges they face, and earn their trust to solve them.
- Love Problems, Not Solutions: We don’t get so fixated on a solution that we lose sight of the problem. The best solution wins - no matter the source.
- Ownership: We honor and take ownership over commitments to each other. We are not self interested and refuse to say, “that isn’t my job.” We act on behalf of the entire company.
- Details Matter: Paying attention to the little things leads to the ability to accomplish big things. We focus on ensuring we get the small things right. We leave things better than we found them.
- Earn It Through Results: We achieve our goals by delivering results. We refuse to manage perceptions of results. We work to deliver them with quality in a timely fashion.
- The Why Matters: Know why before taking action or investing time. We give context, set clear goals, and use independent judgment. We don’t do anything just because “someone said so” or “it felt right.”
- Fail Fast: Speed matters in business. As a result, failure will happen. Do it small, do it quickly, understand it, and use it to learn from and grow.
- Build Trust: We start by assuming good intentions. We depend on others, so we work deliberately to bring out the best in one another and build trust through visibility and transparency.
- Challenge Ideas, Respect Decisions: We love to challenge our own thinking. When it’s time to move, we respect the decision, commit, and all pick up the oar and row together.
- Think Big: We are comfortable being uncomfortable. We strive for thinking at levels that allow us to scale and make the biggest impact for our customers.
