Under general direction, directs, manages, supervises, and coordinates the activities and operations of those responsible for managing the maintenance of all Agency elevators and escalators and subsidiary equipment, including planning and scheduling work of contractors and staff to most efficiently ensure the safe operating condition of elevators/escalators and minimize service down time.Serves as a technical expert.Analyzes, identifies and quantifies vertical conveyance maintenance needs including scope, schedule, budget and quality of work necessary to maintain them and oversees management and coordination of associated maintenance contracts.Writes, produces and interprets various reports and documents needed to manage or coordinate the full scope of conveyance maintenance activities with other Divisions, programs, Departments/Offices and outside agencies.Compiles and continuously improves maintenance unit objectives, guidelines and procedures; administers and manages budget and staffing plan/needs; and provides highly responsible and complex administrative support to the Deputy Director, Facilities.
• Oversees and prioritizes elevator and escalator rehabilitation projects; assesses operational risk; coordinates modernization of obsolete system equipment; defines Agency best practices for salvage of usable parts and informs critical parts inventory.
• Plans, drafts contracts, directs and reviews the work for assigned staff and contractors, assigns work activities and coordinates call-outs, repair schedules, projects, and maintenance programs.
• Coaches, trains and provides developmental plans for staff, if assigned, and coordinates and/or provides staff training, and manages employee relations.
• Manages the workflow and prioritization of work and measures the performance of vertical conveyance system maintenance utilizing Agency asset management systems and tools.
• Plans, directs, coordinates, and reviews work plans for facilities maintenance staff, if assigned; schedules facilities personnel or contractors to complete work according to maintenance and repair needs; ensures that necessary resources are in place for completing maintenance functions; ensures that projects, services, and operations are completed within the scope, schedule, and budget and that all objectives are successfully met.
• Assembles and oversees facility maintenance plan and insures overall operational performance of vertical conveyance systems.
• Supports facilities, design and construction staff with standards, design guidelines, procurement strategies, field validation, interim maintenance and start-up plans for new and acquired facilities.
• Actively supports inter-local agreements (IGA's), including regular meetings with IGA partners to discuss annual budgets and maintenance plans; warranty tracking and maintenance scheduling in the enterprise asset management system;assembles, plans and tracks budgets; tracks, prioritizes and seeks accountability for completion of working unit progress; compiles and continuously improve work unit objectives, guidelines, procedures including maintenance plan, adverse weather response, after hours protocol, safety, training, audit response and quality assurance.
• Conducts design reviews and coordinates solutions for warranty work and latent defects.
• Participates in Agency audits, Environmental Sustainability Management System initiatives, and Safety and Security programs.
• Manages and participates in the development and implementation of objectives, policies, priorities, budgets and forecasts for assigned functional area within the Division.
• Provides support to Deputy Director, Facilities, and others on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate.
• Ensures processes, policies and practices are interpreted and applied consistently and effectively.
• Ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
Required Knowledge of:
• Operational characteristics, services, technical practices, and activities of maintenance unit within the Facilities Division.
• Transit industry practices and the transit customer experience.
• Managing performance under third party agreements.
• Operational characteristics, system types, services and activities of a comprehensive elevator and escalator maintenance and repair program.
• Technical understanding of elevator and escalator repair and maintenance.
• Methods and techniques of implementing preventive maintenance programs for elevators and escalators.
• Methods and techniques for installation and removal of elevator and escalator equipment.
• Principles and procedures of record keeping for vertical conveyances.
• Occupational hazards and standard safety practices.
• Pertinent federal, state, and local laws, codes, and regulations.
• Principles of facility system reliability and metrics.
• Principles of financial management such as budget development and monitoring, cost/benefit analysis and Total Cost of Ownership.Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.
• Principles of business letter writing, basic report preparation and data trend and analysis techniques.
• Current office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
• Principles and practices of Enterprise Asset Management Systems or Maintenance Management System Databases; warranty databases; effective quality control system.
Required Skill in:
• Diagnostics and analysis of vertical conveyance systems, interpreting technical diagrams, and specification of equipment to meet operational and industry standards.
• Performing detailed facility inspections for mechanical, electrical, fire/life and complex interface control systems.
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
• Preparing and analyzing complex data and comprehensive verbal and written reports.
• Establishing and maintaining effective working relationships with other agency staff, management, vendors, outside agencies, community groups and the general public.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Identifying and responding to sensitive community and organizational issues, concerns, and needs.
• Complaint resolution and negotiation.
• Critical and strategic problem solving.
• Researching, analyzing, and evaluating new service delivery methods and techniques.
• Applying project management and program development techniques and principles.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• Developing and monitoring departmental and program/project operating budgets, costs, and schedules.
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
Education and Experience:
Bachelor's Degree in facility management, construction management, engineering, business administration, or closely related field, hands-on training in elevator/escalator maintenance and six years of experience in oversight of vertical conveyance service, maintenance and modernization.Also, three years of staff supervisory, budgetary, and management responsibility preferred, preferably in a transit/transportation related environment with multiple facility/office locations with a represented work force; OR an equivalent combination of education and experience.
Required Licenses or Certifications:
Possession of a valid Washington State Driver's License.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
• Work is performed in a standard office environment, active construction sites, railroad guideways, tunnels and active railroad facilities.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, infectious disease, and extreme noise when conducting site visits and working in the field.
• Work requires 24/7 on-call availability on a rotating basis.
The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
We are an Equal Opportunity Employer and value workplace diversity. We seek to create an environment and culture that embraces the differences of our employees. You will find an exceptionally diverse group of people at Sound Transit with regard to culture, beliefs, communication styles, and life and work experiences.
All qualified applicants are considered in accordance with applicable laws prohibiting discrimination on the basis of race, religion, color, gender, age, national origin, sexual orientation, physical or mental disability, marital status or veteran status or any another legally protected status.